One of the best lessons I learned while at ADEQ was to be organized! It sounds like such a trivial skill but when you've got a lot on your plate and you're in charge of managing several teams it is crucial that you can keep track of all of your responsibilities. I won't name any names but many of my colleagues were not the most organized members of the organization. You just walk into their cube and there's stacks and stacks of papers and boxes and filing drawers with labels that have been scratched out or replaced. It's not necessarily an issue of losing important papers it's just being able to find things when you need them. Many times I found myself having to stop by coworkers desks a few times in order to retrieve a document or a computer file.
I suppose a lot of the backlog is due to the slow transition from paper filing to digital filing. While I was working with the Administrative Assistant we worked to re-organize their filing system-each document that goes out must be recorded physically and digitally and returned to the appropriate folder. It's a time consuming process that's tacked onto the long list of things the Admin. Assis. is in charge of. Even though it's mindless work it's all part of the public sector's commitment to the people they serve. Having those documents available to the public for viewing is a critical aspect of transparency.
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